TERMS AND CONDITIONS CONCERNING TICKET SALES FOR THE MUTUA MADRID OPEN 2013 TOURNAMENT (MAY 3rd – MAY 12th, 2013)*
*The following Terms and Conditions are subject to modifications and/or additions. As the date of the tournament draws near, we therefore recommend that you check for updated information at www.madrid-open.com.
Before buying your tickets, please read carefully the following Terms and Conditions which may be of assistance to you during the purchasing process.
Please remember that once you make a purchase, NO EXCHANGES OR REFUNDS ARE ALLOWED.
Section 1: Information on Stadiums, Tournament Sessions & Types of Ticket
The Caja Mágica complex consists of 3 main stadiums:
- Center Court (Manolo Santana Stadium), with a capacity of approximately 9,700 spectators. Assigned seating.
- Stadium 2 (Arantxa Sánchez-Vicario Stadium), with a capacity of 3,500 spectators. Assigned seating in some sessions.
- Stadium 3, with a capacity of 2,500 spectators. Unassigned seating.
In addition, there are various outer competition and training courts (unassigned seating).
A ticket entitles the holder to watch all of the matches played during the session in question and for the stadiums for which it was purchased. Therefore, to watch all of the matches played in a specific stadium when there are two sessions on a given day, you will need to purchase tickets for both sessions.
The Mutua Madrid Open is a combined tournament (WTA – Women’s Tennis Association and ATP – Association of Tennis Professionals). As a result, women’s and men’s matches will be played simultaneously, making it impossible to choose between one or the other when purchasing a ticket.
Since the tournament consists of eliminatory rounds, the tournament schedule can only be announced the night before. For this reason, you cannot purchase a ticket in advance in order to watch a specific player.
1.2. Tournament Sessions
Assignment of the sessions on the Center Court (Manolo Santana Stadium):
-Friday May 3rd, Saturday May 4th, Sunday May 5th and Sunday May 12th of 2013 are single session days (time to be confirmed)
-From Monday, May 6th to Saturday, May 11th of 2013 the sessions are double:
- DAY session (1st session): time to be confirmed, start off not before approximately 10:30 hours.
- NIGHT session (2nd session): The first match will begin at 20:00. However, access to the Caja Mágica will be possible from 18:00 for night session ticket holders.
At the end of the last match of the day session, the audience on the Center Court (Manolo Santana Stadium) will be vacated from this stadium (see the website for details regarding this process), to allow access to those with tickets for the night session.
Access to Central Court with a day session ticket is allowed only until the matches held in thisfirst session have ended. The access to Central Court with the night session ticket is authorized since the first game of this second sessionhas commenced.
Please visit our website www.madrid-open.com to check the times of each session, as the tournament dates approach.
1.3. Types of Ticket
There are 3 types of tickets:
- Center Court*: A Center Court Ticket (Manolo Santana Stadium) entitles the holder to access the Center Court, Stadium 2, and the remaining courts. This is with the exception of Tuesday 7th, Wednesday 8th, and Thursday 9th of May 2013 when another,specific and separate ticket will be required to access Stadium 2.
- Stadium 2: Access is granted every day of the tournament to this Stadium with a Center Court ticket and Ground Ticket, except for Tuesday 7th, Wednesday 8th, and Thursday 9th of May 2013. On these three dates, separate Stadium 2 tickets will be sold and seating is assigned. For the remaining dates of the tournament there is no numbered seating.
- Ground Ticket: A Ground Ticket grants access to Stadium 2 and remaining courts (not Center Court). On the following days: Tuesday 7th, Wednesday 8th and Thursday 9th respectively, access is allowed only to Stadium 3 and outer courts. Ground tickets are subject to availability on the venue capacity at any time.
- Tickets for Sunday, May 12th (final). The Center Court tickets for this date are only sold together with tickets for other tournament session/s. For example, should you wish to purchase 4 tickets for May 12th on Center Court, you will need to buy 4 other tickets for other day/s or session/s of the tournament.
*The 1st and 2nd rows of the second stand (A) of this stadium are considered to be of reduced visibility due to a glass-shield that is part of spectator security on this court.
Tickets for the Disabled: This type of ticket is exclusively for wheelchair users (these persons will not occupy a seat and therefore tickets will have reduced prices). To purchase such tickets, please call the ticket sales office (902 18 36 47) or write to the following e-mail address: firstname.lastname@example.org
Once the ticket holder has left the site he/she will not be allowed to re-enter.
Section 2: Sales Channels
Tickets should be purchased only at the tournament organization’s officially authorized sales points.M.T.P. will not be responsible for tickets acquired outside these authorized sales channels.
Only on presentation of a valid ticket for each person will access be granted to the tournament and facilities.
Ticket sales channels for the Mutua Madrid Open 2013 are the following:
INTERNET: The tournament website www.madrid-open.com is open 24 hours a day until one day before each session or until the tickets are sold out. Methods of payment: credit/debit card.
TOURNAMENT ORGANIZER’S OFFICES: For more information please visit www.madrid-open.com or dial 902 18 36 47 or +34 91 479 86 82. Methods of payment: cash and credit/debit card.
TELEPHONE: Calling 902 18 36 47 or +34 91 479 86 82. Same opening hours as the offices. Payment options: credit/debit card. Customer service hours are subject to modification as the tournament draws closer. (Changes and/or modifications are published on the tournament website: www.madrid-open.com). Remember that you can also contact us with any query on 902 18 36 47 any time of the year.
TICKET OFFICE: Tickets will go on sale starting May 3rd, 2013 and continue until approximately one hour before the start of a session, or until all tickets for the session are sold out. The ticket office will also open every day during the tournament, from 09:00 hours to 22:00 hours. Methods of payment: cash and credit card/debit.
Under no circumstances will duplicate tickets be issued nor will access without a ticket be allowed. M.T.P.declines any responsibilityfor eventual loss, theft or damage of issued tickets, nor for tickets acquired via unauthorized channels.
A surcharge of €1 for service and management expenses shall apply to all tickets,regardless of their face value or the official sales channel by which they were obtained. In the case of season tickets, the amount of €1.60 will be charged for each finalized season ticket purchase. By accepting these Terms and Conditions the client indicates their express approval of this surcharge.
Under the provisions of Article number 7 of the Law 7/2012, of October 29th, that modifies the tax legislation and adequacy of financial regulation in order to intensify the actions of prevention and fight against fraud, no payments will be accepted in cash or by cashier’s check for an amount over € 2,500.
Children aged 3 or under do not pay to enter, provided they do not occupy a seat.
Anyticket purchased through any of the sales channels mentioned above,must not be resold, without prior, specific and written authorization of M.T.P.
Section 3: Collection of Tickets
Tickets acquired with the option “RECOGER” (to collect) must be picked upat the organization’s offices (for more information please visit www.madrid-open.com or dial 902 18 36 47 or +34 91 479 86 82), by May 2nd, 2013 or from the Caja Magica ticket office from May 3rd, 2013 onwards.
Whether tickets are collected from the tournament offices or from the ticket office, the buyer (i.e. the person whose data was registered at the time of purchase, bearing in mind that the person who made the payment is not necessarily the buyer) must show their passport or national identity card. In cases where the person collecting the tickets is not the buyer but an authorized person, the person presenting themselves must be in possession of a signed authorization from the buyer and a photocopy of their national identity card as well as the identity card of the third person. Tickets will not be issued if these conditions are not accomplished.
3.1. Conditions of the Service: “Print at Home”
If you purchase your tickets online you can select the option “print at home” to have your tickets sent directly to your email address and avoid having to stand in line.
Please read carefully the Terms and Conditions of this service before selecting the option “print at home”:
- Once your purchase has been confirmed, a pdf file with the ticket/s will be sent to you at the e-mail address you entered. Ensure you provide a valid e-mail address capable of receiving this type of e-mail.
- Verify that the printer is connected and that it has sufficient toner to print the tickets. In any case, the option to print them later on is always available.
- The tickets must be in good condition; the information they contain and the barcode must be clearly visible so as to be legible by the access control system.
- On arrival, go directly to the access control points where your tickets will be validated using the barcode. Remember you DO NOT have to go to the ticket office to pick up your tickets.
- If this ticket if not validated and stamped at the access control, it will not grant access to the courts.
- If several copies of the ticket have been printed, only the first presented/displayed ticket will be considered valid, and under no circumstances will access be allowed to those who try to get in later on with the same ticket. The organizers M.T.P cannot be held responsible for the possible fraudulent use of ticket/s. Please be aware that you may be asked to show the credit/debit card used to purchase the tickets (only if there are indications of possible fraudulent use), for which reason you must retain your ticket during the event.
- The buyer of the ticket assumes all responsibility in cases where his/her ticket appears to have been duplicated, photocopied or has sign of falsification, thereby forfeiting all rights granted by the ticket for access to the premises.
- M.T.P. shall be entitled to deny access to holders of any tickets that are modified, corrected or crossed through, that are damaged or that have sign of falsification.
- Lost tickets will not be replaced. Under no circumstances will access to the premises be allowed without showing printed tickets.
- Note that once you have selected the option “print at home” you will not be able to switch to the option for collecting the ticket on official paper, and vice versa.
- Should you not receive your tickets on the day of purchase, contact us as soon as possible by calling 902 18 36 47 or +34 91 479 86 82.
Section 4: Program Changes
Purchase of a ticket for the Mutua Madrid Open Tournament 2013 is final and is deemed to have been completed once payment has been effected. NO EXCHANGES OR REFUNDS ARE ALLOWED.
M.T.P. reserves the right to modify scheduling and programming due to unforeseen circumstances including but not limited to force majeure, security and public order considerations, or decisions by any other competent authority. Any changes will be announced once they are published by the ATP Supervisor. If the start of a session is delayed, the customer will not be entitled to another ticket nor to have his ticket refunded.
Please be aware that since this is an open air tournament, adverse weather conditions such as rain, extreme heat or high winds can delay matches and alter the original program.
In case of a temporary suspension due to rain, no exchanges or refunds will be issued.
Section 5: Installations
Ticket holders must comply with and respect all the security arrangements stipulated by the M.T.P. at the time of access to the premises and to be able to remain on them. For security reasons, all persons on the premises of the Mutua Madrid Open 2013 must cooperate with security personnel or any other authorized person by presenting a valid ticket, allowing their belongings to be inspected and permitting the confiscation of any unauthorized objects. They must obey the instructions of authorized personnel at all times.
All persons attending the Mutua Madrid Open 2013 event recognize and accept that their movement within the grounds or in the areas adjacent to the grounds is their responsibility, and agree to absolve the organizers, M.T.P., and any other relevant entity from all responsibility regarding any risk, danger or loss, including injury or damage to persons or property, loss of property or any other incident that may occur as a result of their attendance at this tournament.
Section 6: Right of Admission
The organizers, making use of their right of admission, and to such effect, establish the following requirements:
Entry is prohibited to children under 18 years old, except for those who show a written authorization including data of both the tutor and the child. The authorization must be shown at least 24 hours before accessing the venue.
Right of admission is reserved by the organizers, M.T.P., who may deny access or remove from the premises any ticket holder who does not comply with the instructions of the organizers’ personnel, or who might reasonably be presumed to bring about a high-risk or dangerous situation for actual ticket holders and in particular for those persons who:
- Are of a violent disposition, and specially those who have an aggressive attitude or provoke disturbance in the order of play or the diligent use of the facilities or as a consequence of the relation with other persons.
- Upon entering the premises, the public and their belongings may be searched and inspected in accordance with applicable legislation; they may not bring onto the premises any objects that could be considered dangerous by the organizers such as sparklers, fire-crackers, explosives, weapons, bottles, glass, or laser pointers, or those that are prohibited by law such as professional cameras, video cameras and recorders of any kind.
- Those who may pose a hazard or nuisance to other spectators, in particular those found taking drugs or narcotics or who show symptoms of having taken them and those showing significant signs of drunkenness.
- Those who hinder the normal progression of the tournament.
- Those who access areas restricted to tournament personnel.
- Minors may only enter the venue accompanied by their parents, a legal guardian or a person responsible for them.
- Disorder, the carrying of narcotics or being in a state of intoxication, whether evident or potential, shall be sufficient cause to deny entrance to anyone or to proceed to expel them from the Mutua Madrid Open.
- Expulsion from the Mutua Madrid Open for any of the reasons contained in these conditions of admission shall not entitle the person concerned to a refund of the price paid for the ticket.
- Every ticket holder is personally responsible for any actions or omissions that cause injury to a third party or material damage.
Section 7: Prohibitions and Restrictions
The following is strictly prohibited:
- To introduce and display signs, symbols, emblems or slogans which, due to their content or due to the circumstances in which they are shown or used could be considered to incite violent, xenophobic, racist or terrorist behavior or as an act of sporting contempt towards the participants in the tournament.
- To introduce or have in your possession, activate or throw, within the grounds or courts on which the competitions are to be held or are in progress, any type of firearm or any object that could produce the same effects, likewise sparklers, fire-crackers, explosives or inflammable, smoke-producing, or corrosive products in general.
- The continued use of laptops or any other electronic portable device (such as pc tablets, smartphones, etc.) by any spectator on the grandstand and/or within area limited to the competition courts.
- The placing of bets on the matches held, during the entire tournament.
- The use of lasers or laser pens for pointing and or any device that can alter the normal rules of competition.
- Entry onto the premises in a state of drunkenness.
- To introduce, sell, consume or have on the facilities any type of alcoholic beverage or narcotic or psychotropic substances, stimulants or similar products. Being in a state of intoxication, whether evident or potential, shall be sufficient cause to deny entrance or be expelled from the site.
- To introduce, sell, consume or have on the premises any type of alcoholic beverage or narcotic or psychotropic substances, stimulants or similar products.
- Entry onto the courts themselves or their surroundings is prohibited at all times.
- To smoke in the interior of the Caja Magica, except in the areas allowed to do so, in accordance to the legislation current in force.
- To bring animals onto the premises.
- Access to the installations will be prohibited to ticket holders who have been banned from entering any sports grounds, until such time as the ban has expired.
- Originate any disturbance of the order or to peoples security or to property or to the facilities.
- To remain standing on parts of the premises designed for viewing the match.
- To bring food or drink onto the premises.
- Cans and/or bottles cannot be brought onto the premises.
- Once a match has started, you may only take your seat when indicated to do so by the persons responsible for controlling access to the court.
The use of Mutua Madrid Open tickets for promotional purposes by tournament sponsors or partners is possible only with the express approval of the organizers.
Tickets are not to be used for commercial or promotional purposes aimed at third parties.
Tickets are for personal use only and are not for resale.
It is forbidden to show advertising or any commercial activity including the transmission of the competition scores or statistics to any other third person without the authorization of M.T.P.
On the premises, the use of or the possession of promotional or commercial articles is strictly prohibited as is the offering for sale or the possession of merchandise for such purposes (e.g. beverages, comestibles, antiques, tickets, etc.). Such items will be confiscated and temporally held by the Police or tournament officials.
Spectators must occupy the seat assigned to them on the ticket and must retain their ticket until they leave the venue and present it when asked to do so by any employee or official authorized by the organizing company M.T.P.
Section 8: Audiovisual Register
All persons attending the tournament recognize that this is a public event, and they freely and willingly accept that their voices, images and faces may appear on televised or radio broadcasts, either live or recorded, on video, in photographs and in any other media or audiovisual medium, now or in the future, without any compensation whatsoever.
No one attending the event may tape or record sounds, images or descriptions of the premises or of matches (including any score or statistics) except for private use. It is especially forbidden to broadcast by Internet, radio, television or any other medium, in the present or in the future, any sound, image, description, result or statistic, whether in whole or in part, nor to assist a third party to perform such activities, without the authorization of M.T.P.
Section 9: Failure to Comply with these Terms and Conditions
Any ticket holders who, due to their conduct or the way in which they acquired their tickets, do not comply with these TERMS AND CONDITIONS described in this document will be denied access to the premises or will be expelled from the premises with no right to reimbursement.
Section 10: Information and Personal Data
Section 11: Validity and Modifications of the present Terms and Conditions
Within the limits of the applicable legislation, M.T.P. reserves the right to introduce reasonable amendments to these Terms and Conditions, the latest version of which is published on our website www.madrid-open.com.
If any clause of the present Terms and Conditions is not valid, either wholly or partially, then this clause, or part of it, will be considered excluded from the Terms and Conditions. This will not affect the enforceability of the remaining clauses.
Section 12: Applicable Legislation and Jurisdiction
These Terms and Conditions have been written in Spanish and translated into English. Therefore, the Terms and Conditions written in Spanish prevail in all cases and will be interpreted according to Spanish law.
All disputes relating to the present Terms and Conditions shall be resolved by the Courts of the city of Madrid.
Madrid Trophy Promotion, S.L
Ticket Sales office