How can I keep informed about all the news regarding the tournament?
How can I become a ball boy/girl?
All the information on how to become a ballboy/girl at the tournament can be found in the ballboy/girl section.
How can I become a volunteer?
To volunteer at the Mutua Madrid Open you must get in contact with the organisation via the tournament web page. Click here.
Where can I find accommodation near the venue?
You can consult information regarding accommodation on the webpage of the Madrid City Council (Ayuntamiento de Madrid) – www.madrid.es
Can I use my laptop inside the venue?
No. The use of laptop computers by the public in the stands and within the limits of the playing courts is prohibited.
Can I bring a camera into the venue.
Cameras for strictly personal use are permitted, but it is not permitted to record footage without the previous authorization of the organizers.
Is entry charged for children?
Children under three are not charged entry as long as they do not occupy a seat.
What area of the stadium has more shade over the course of the day?
During the day sessions, the seats on the west side and the north end are more shaded than the other sections.
In which part of the court does the chair umpire sit?
On the East side.
Can I bring food and drink to the venue?
No. No food and drink may be brought in from outside. Inside the venue there are catering zones.
Can I buy a ticket just to see WTA matches?
The Mutua Madrid Open is a combined WTA (Women’s Tennis Association) and ATP (Association of Tennis Professionals) tournament. Men’s and women’s matches are played simultaneously, making it impossible to pick between the two when purchasing your ticket.
I want to see Nadal (or any other player). When is he/ she playing?
The Mutua Madrid Open is a knockout tournament, which means that the order of play for a particular player can only be announced the night before. It is therefore impossible to buy a ticket in advance to see a particular player.
When will I know which players will be taking part in the tournament?
The definitive list of players is not finalized until approximately two weeks before the tournament. This list can change right up until the day before the tournament begins.
Can I drive to the venue?
Yes, but parking spaces are very limited and the organizers of the tournament strongly recommend the use of public transport. Click here for directions on how to arrive.
My companion is going to arrive later. Can I leave his ticket at the ticket office for him/her to collect later?
For safety reasons, it is not permitted to leave tickets at the ticket offices once they have been collected. Once your companion arrives, he will be able to access the entry checkpoint at the main entrance where you can give him his ticket. The ticket offices are used only for purchase and collection of tickets bought on the internet or by phone. Nor can group tickets or invitations be left at the ticket offices.
Can you leave the grounds?
No. Once you leave the grounds, re-entry will not be permitted during the same session.
How is it possible for tickets to the Mutua Madrid Open to be sold on other websites?
Tickets to the Mutua Madrid Open are only for sale through official vendors (as mentioned in q.1). Tickets sold through other non-authorised sites could either be false or have a much higher price. Madrid Trophy Promotion S.L. accepts no responsibility for tickets acquired from unofficial vendors. Please note our official ticket exchange is: www.viagogo.es
I selected the “for collection” option but now want the tickets to be sent to me by email. Is that possible?
No. Once the “print at home” option is selected it cannot be changed for the collection option and vice versa.
I bought tickets using the “print at home” system and the email has not arrived. What should I do?
You should ring 902 18 36 47 immediately to have the problem resolved. Please do not wait until the day of the match in question.
Are there any extra surcharges?
All ticket prices, regardless of price or point of sale will carry a €1 service charge. In the case of multiuse tickets, a €1.60 service charge will apply.
Can tickets be reprinted in the case of loss?
No. Under no circumstances will duplicates be made of tickets. The organisation accepts no responsibility for loss of or damage to tickets.
Can tickets be returned or exchanged?
No, all sales are final. Tickets are non-refundable and non-exchangeable. If you can’t attend the event please visit our Official Exchange www.viagogo.es and put your tickets onsale.
What time do the Day and Night sessions begin?
The days of the qualifying rounds will begin at 10:30. From Monday (6th May) to Friday (10th May) the day sessions will begin at 11:00 and the night sessions will begin at 20:00. However, access to the Caja Mágica will be possible from 18:00 for night session ticket holders. Bear in mind that the hours are subject to change depending on how long matches go on for. For more information on times, click here
Are tickets sold by match or by day?
Tickets are sold according to session and the stadium they grant access to. Days in which the qualifying rounds are being played (Friday 3rd – Sunday 5th May) and the day of the final (12th May) will be treated as a single session. From Monday (6th May) to Saturday (11th May) there will be a day and a night session. As a result, if for example you want to see all the Centre Court matches on Thursday 9th May, you will need to purchase both a day and a night ticket.
Does the same ticket gain me entry into all the courts?
No, there are three types of tickets which grant different access.
1. Centre Court, Manolo Santana Stadium
Buying a ticket for the Centre Court (the Manolo Santana Stadium) will grant you access to the Centre Court, as well as Stadium 2 and the rest of the courts. However, on Tuesday 7th, Wednesday 8th and Thursday 9th May to access Stadium 2 a specific ticket will be required.
2. Stadium 2, the Arantxa Sánchez-Vicario Stadium
You can access this stadium using a Centre Court ticket or a Ground ticket, except on Tuesday 7th, Wednesday 8th and Thursday 9th May. For those three days specific tickets for Stadium 2 will be sold and space is limited. For all other days of the tournament, access will work on a first come first serve basis.
3. Ground Tickets
Ground tickets grant access to Stadium 2 and the rest of the courts (excluding the Centre Court), expect on Tuesday 7th, Wednesday 8th and Thursday 9th May, when they will only grant access to Stadium 3 and the outdoor courts.
Are the tickets sent by mail?
For security reasons tickets are not sent by mail.
How can I purchase tickets without having to travel?
Thanks to the “PRINT AT HOME” service you can print the original version of your tickets without needing to collect them elsewhere. All you need to do is select this option at the point of purchase and, once the transaction is complete, you will receive an email with your tickets attached in pdf format. For more information about this service,click here.
Do I need to bring a form of identification to collect the tickets?
To collect the tickets, it is essential that you bring your ID or passport. If the person who comes to collect the tickets is not the person who made the purchase (i.e. the same person whose information has been used at the point of purchase; bare in mind that the person who makes the transaction does not necessarily have to be the ticket holder) they must bring an authorized and signed photocopy of the purchasers ID or passport. Important: Tickets will not be issued if these requirements are not met.
Where do I collect my tickets?
You can now collect your tickets in the Caja Magica offices (Camino de Perales s/n). The opening hours are from Monday to Friday, 10:00 to 21:00, and weekends and holidays, 10:00 to 14:00.
Where can I buy tickets for the Mutua Madrid Open 2013?
Tickets can be purchased:
- Via internet 24 hours a day (click here)
- By dropping by the Caja Magica offices: Monday to Friday, 10:00 to 21:00; weekends and holidays, 10:00 to 14:00.
- By telephone on 902 18 36 47, the same schedule as the offices.
If there are no tickets available on the www.madrid-open.com website, can I still purchase them in the office?
No, the ticket quota is the same regardless of the sales channel. If you don’t find any available tickets in our site, please take note our Official Ticket Exchange service is www.viagogo.es