FAQ's

All the information on how to become a ballboy/girl at the tournament can be found in the ballboy/girl section.

To volunteer at the Mutua Madrid Open you must get in contact with the organisation via the tournament web page. Click here.

You can consult information regarding accommodation on the webpage of the Madrid City Council (Ayuntamiento de Madrid) – www.madrid.es

No. The use of laptop computers by the public in the stands and within the limits of the playing courts is prohibited.

Cameras for strictly personal use are permitted, but it is not permitted to record footage without the previous authorization of the organizers.

Children under three are not charged entry as long as they do not occupy a seat.

During the day sessions, the seats on the west side and the north end are more shaded than the other sections.

On the East side.

No. No food and drink may be brought in from outside. Inside the venue there are catering zones.

The Mutua Madrid Open is a combined WTA (Women’s Tennis Association) and ATP (Association of Tennis Professionals) tournament. Men’s and women’s matches are played simultaneously, making it impossible to pick between the two when purchasing your ticket.

The Mutua Madrid Open is a knockout tournament, which means that the order of play for a particular player can only be announced the night before. It is therefore impossible to buy a ticket in advance to see a particular player.

The definitive list of players is not finalized until approximately two weeks before the tournament. This list can change right up until the day before the tournament begins.

Yes, but parking spaces are very limited and the organizers of the tournament strongly recommend the use of public transport. Click here for directions on how to arrive.

For safety reasons, it is not permitted to leave tickets at the ticket offices once they have been collected. Once your companion arrives, he will be able to access the entry checkpoint at the main entrance where you can give him his ticket. The ticket offices are used only for purchase and collection of tickets bought on the internet or by phone. Nor can group tickets or invitations be left at the ticket offices.

No. Once you leave the grounds, re-entry will not be permitted during the same session.

Tickets to the Mutua Madrid Open are only for sale through official vendors (as mentioned in q.1). Tickets sold through other non-authorised sites could either be false or have a much higher price. Madrid Trophy Promotion S.L. accepts no responsibility for tickets acquired from unofficial vendors. Please note our official ticket exchange is: www.viagogo.es

No. Once the “print at home” option is selected it cannot be changed for the collection option and vice versa.

You should ring 902 18 36 47 immediately to have the problem resolved. Please do not wait until the day of the match in question.

All ticket prices, regardless of price or point of sale will carry a €1 service charge. In the case of multiuse tickets, a €1.60 service charge will apply.

No. Under no circumstances will duplicates be made of tickets. The organisation accepts no responsibility for loss of or damage to tickets.

No, all sales are final. Tickets are non-refundable and non-exchangeable. If you can’t attend the event please visit our Official Exchange www.viagogo.es and put your tickets onsale.

The days of the qualifying rounds will begin at 10:30. From Monday (6th May) to Friday (10th May) the day sessions will begin at 11:00 and the night sessions will begin at 20:00.  However, access to the Caja Mágica will be possible from 18:00 for night session ticket holders. Bear in mind that the hours are subject to change depending on how long matches go on for. For more information on times, click here

Tickets are sold according to session and the stadium they grant access to. Days in which the qualifying rounds are being played (Friday 3rd – Sunday 5th May) and the day of the final (12th May) will be treated as a single session. From Monday (6th May) to Saturday (11th May) there will be a day and a night session. As a result, if for example you want to see all the Centre Court matches on Thursday 9th May, you will need to purchase both a day and a night ticket.

No, there are three types of tickets which grant different access.

1. Centre Court, Manolo Santana Stadium

Buying a ticket for the Centre Court (the Manolo Santana Stadium) will grant you access to the Centre Court, as well as Stadium 2 and the rest of the courts. However, on Tuesday 7th, Wednesday 8th and Thursday 9th May to access Stadium 2 a specific ticket will be required.

2. Stadium 2, the Arantxa Sánchez-Vicario Stadium

You can access this stadium using a Centre Court ticket or a Ground ticket, except on Tuesday 7th, Wednesday 8th and Thursday 9th May. For those three days specific tickets for Stadium 2 will be sold and space is limited. For all other days of the tournament, access will work on a first come first serve basis.

3. Ground Tickets

Ground tickets grant access to Stadium 2 and the rest of the courts (excluding the Centre Court), expect on Tuesday 7th, Wednesday 8th and Thursday 9th May, when they will only grant access to Stadium 3 and the outdoor courts.

For security reasons tickets are not sent by mail.

Thanks to the “PRINT AT HOME” service you can print the original version of your tickets without needing to collect them elsewhere. All you need to do is select this option at the point of purchase and, once the transaction is complete, you will receive an email with your tickets attached in pdf format. For more information about this service,click here.

To collect the tickets, it is essential that you bring your ID or passport. If the person who comes to collect the tickets is not the person who made the purchase (i.e. the same person whose information has been used at the point of purchase; bare in mind that the person who makes the transaction does not necessarily have to be the ticket holder) they must bring an authorized and signed photocopy of the purchasers ID or passport. Important: Tickets will not be issued if these requirements are not met.

You can now collect your tickets in the Caja Magica offices (Camino de Perales s/n). The opening hours are from Monday to Friday, 10:00 to 21:00, and weekends and holidays, 10:00 to 14:00.

Tickets can be purchased:

- Via internet 24 hours a day (click here)

- By dropping by the Caja Magica offices: Monday to Friday, 10:00 to 21:00; weekends and holidays, 10:00 to 14:00.

- By telephone on 902 18 36 47, the same schedule as the offices.

No, the ticket quota is the same regardless of the sales channel. If you don’t find any available tickets in our site, please take note our Official Ticket Exchange service is www.viagogo.es