Due to the continuing outbreak of Covid-19 the entire professional tennis circuit will remain suspended through 7 June 2020. As a consequence, the Mutua Madrid Open 2020 will not be held from 1st to 10th of May.
“We are very disappointed about the cancellation of the tournament, but the health of the fans, players and employees are the most important thing at this time”, said Feliciano López, the director of the Mutua Madrid Open. “We have worked very hard in recent months, together with our sponsors to prepare the best event possible, as we do every year, but our priority is the safety of all those that were going to come to the Caja Mágica in May”.
“The situation is, without a doubt, the saddest we have experienced during the 19 years of the tournament”, recognised Manolo Santana, the Mutua Madrid Open’s honorary president. “These are difficult times and all we can do is ask everyone to be responsible and strong so that we can hope the situation returns to normal as soon as possible”.
All fans that have bought their tickets for the 2020 Mutua Madrid Open will receive the same tickets (identical location and session) for the next edition of the tournament at no additional cost or expense. In the event that they are not interested in keeping their tickets for the next edition, any fan who has purchased their tickets through the Mutua Madrid Open’s official sales channels may request a refund.
The period for requesting a ticket refund ended on 2 April at 23:59.
All fans with tickets for the 2020 Mutua Madrid Open who have not requested a refund will receive the same tickets (identical location and session) for the next edition of the tournament at no additional cost. In the coming days, the purchasers will be sent instructions for obtaining these tickets to the email address they used when completing the payment.
Due to a high volume of requests, please be patient and understanding so that we may adequately handle all of them.
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